![]() ![]() If we can make it better, click the thumbs-down icon. If the article is useful, click the thumbs-up icon at the bottom of the page. This FAQ is provided to help answer common VIP questions. If in doubt, contact your organization's helpdesk or security team. Play it safe: Never share passwords or security codes with anyone.Use the security code on your old device, or contact your helpdesk to delete the old credential and assign you the new. Did you get a new phone or laptop? A new credential ID will be generated on that device.Is your username or password correct? If your credential tests successfully, there could be an issue with your username or password.Test your VIP credential security code here.One-time password (OTP): VIP security codes, also referred to as the one-time password (OTP), are single-use only and should be used only once.Try these quick tips when unsuccessfully logging in to your application with your VIP credential ID. Always reach out to them for any VIP-related issues or questions. Your organization (or the organization you are accessing with your VIP credential) manages your Symantec VIP Credentials and other VIP policies. How do I register my VIP Credential for the first time?.Can I move or copy my VIP credential ID to a new device or restore it after reinstalling the app?.How do I remove or add a VIP credential to myself?.I can't log in to my VPN (or other company resources) using my VIP credential.Why can't I add the token to my VIP account?. ![]() How can I test VIP Credential ID or token functionality?.Where can I download a VIP Credential ID or token?.**update: given how *hit this app is, I’ll be turning off my 2FA for E*Trade so I NEVER EVER have to use this app again. Kudos to Symantec for saving as much money as possible for a security application!!! As with most things, it seems Symantec spent the lowest amount they could and as with most other things, you get what you pay for. Maybe I shouldn’t expect billion-dollar companies to produce software that functions properly and is easy to use. The number of other poor ratings indicate that I’m not alone in my feelings about this app. Not being able to effectively link accounts, copy the OTP, or set up the app with a new phone is, well, absurd. I’m bringing that up because it’s simple RIDICULOUS that a company with significant enough resources to reach a 10+ billion dollar valuation (and one that supposedly focuses on digital security!) could produce an app that functions so poorly. One entry I found for Symantec’s valuation is 10.7 Billion. Enter this security code along with your password to add strong authentication to your favorite websites.īe sure to read the VIP End User Agreement after downloading VIP Access: Scan a QR Code at participating organizations such as Google, Facebook, Amazon, and more to generate a security code every 30 seconds to securely sign in. You can generate a security code even if you do not have a network or mobile connection. The strong authentication method you use depends on the method implemented by your participating organization. Note: Touch ID or Face ID authentication requires that your mobile device is Touch ID or Face ID capable and that you have registered a fingerprint or facial recognition authentication on the device. Use Touch ID, Face ID, or Passcode in a push notification to authenticate yourself on your mobile device.The challenge number proves that you are physical present during authentication. Enter a challenge number on your mobile device that you receive during authentication.If your organization requires you to define an additional device authentication mechanism to meet the security requirements, you will be prompted for the additional local authentication such as passphrases or biometrics. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |